Community Guidelines

No harassment, threats, discrimination, or abusive language toward anyone you interact with through the app, whether in messages, order notes, or in person.

Submit reviews and ratings that reflect your genuine experience. Don't submit false substitution requests, false delivery-problem reports, or fraudulent orders.

Shoppers and drivers should follow store rules and traffic laws at all times. Customers should provide accurate delivery addresses and be reasonably available to receive their order.

If someone violates these guidelines, report it through the in-app support channel with as much detail as possible — reported reviews are reviewed by our moderation team.

Violating these guidelines can result in a warning, suspension, or permanent removal from the platform, depending on severity.